English speaking lesson · Shopping & Money
Arranging delivery
You've just bought something too big to carry home, and the shop can deliver it for you. You practice it as a real conversation, at whichever of the four levels fits you — the room and the steps stay the same, only the words get harder.
A furniture shop · you talk to the sales assistant
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What you have to do
Arrange delivery of a large item — the address, the day, and what happens when it arrives. You finish the lesson by getting there in conversation — not by answering questions about it. The tutor never stops to correct you; the feedback appears beside your own messages, and the completion screen collects it all.
How it opens
Lovely choice! That one's a bit big to carry — would you like us to deliver it for you?
Spoken aloud by the tutor playing the sales assistant.
The 5 steps that finish it
A step clears when you say the thing that clears it. The steps are identical at all four levels — only the example line fades, and at Natural there is none at all.
- 01
Ask for delivery
Say yes, you'd like it delivered.
“Yes please, can you deliver it?”
- 02
Give your address
Give the address you'd like it delivered to.
“My address is 12 Park Street.”
- 03
Pick a day
Say which day and time suit you.
“Monday, in the morning, please.”
- 04
Check the delivery
Check the delivery details are right, and ask if there's a fee.
“Yes, that's right. Is delivery free?”
- 05
Sort the fee
Say how you'd like to pay, and finish politely.
“By card, please. Thanks!”
The words, at all four levels
The same room and the same steps, four vocabularies. These are the words the lesson listens for and scores you on — with what each one means and how it sounds when you are talking to the sales assistant.
Starter
A1 – A2Simple, everyday words with a full hint on every step.
- deliver
- to bring something to your home
- “Can you deliver it?”
- home
- where you live
- “To my home, please.”
- address
- where you live, written out
- “My address is 12 Park Road.”
- street
- a road with houses on it
- “It's on Park Street.”
- Monday
- the first day of the working week
- “Monday, please.”
- morning
- the early part of the day
- “In the morning, please.”
- free
- costing nothing
- “Is delivery free?”
- much
- used to ask the price — 'how much'
- “How much is it?”
- please
- a polite word when you ask
- “Monday, please.”
- card
- a bank card you pay with
- “By card, please.”
Conversational
A2 – B1Common words at a natural pace, with hints to lean on.
- delivery
- bringing goods to your home
- “Could I arrange delivery?”
- arrange
- to plan and set up something
- “Let's arrange it for Monday.”
- postcode
- the code identifying your area
- “The postcode is SW1 2AB.”
- flat
- an apartment in a building
- “It's the second flat up.”
- slot
- a specific time set aside
- “Is there a morning slot?”
- available
- free to be booked
- “Is Monday available?”
- charge
- an amount you have to pay
- “Is there a delivery charge?”
- total
- the full amount to pay
- “What's the total?”
- cheers
- informal thanks
- “Cheers for that!”
- contactless
- tapping a card to pay without a PIN
- “Contactless, please.”
Confident
B1 – B2Richer, more specific words, with only light hints.
- dispatch
- to send goods out for delivery
- “When would it dispatch?”
- access
- the way into a building
- “Access is round the back.”
- narrow
- not wide
- “The stairs are quite narrow.”
- assembly
- putting the parts together
- “Is assembly included?”
- window
- a period of time for delivery
- “What's the delivery window?”
- reschedule
- to change the agreed time
- “Can I reschedule if needed?”
- tracking
- following where a delivery is
- “Will I get tracking?”
- altogether
- in total — 'how much altogether'
- “How much altogether?”
- receipt
- the printed proof of payment
- “Could I get a receipt?”
- appreciate
- to be grateful for
- “I'd appreciate that.”
Natural
B2 – C1Advanced, idiomatic words — no hints at all.
- logistics
- the practical arrangements for moving things
- “How do the logistics work?”
- kerbside
- left at the edge of the road, not carried in
- “Is it kerbside delivery?”
- threshold
- the doorway into a home
- “Do they bring it over the threshold?”
- manoeuvre
- to move something carefully into place
- “It'll be tricky to manoeuvre.”
- lead
- the waiting time before something arrives
- “What's the lead time?”
- flexible
- able to change easily
- “I'm flexible on the day.”
- heads
- advance warning — 'a heads up'
- “A heads up beforehand would help.”
- damage
- the cost — 'what's the damage?' (informal)
- “What's the damage for delivery?”
- tap
- to pay by touching your card
- “I'll just tap.”
- sorted
- dealt with and settled
- “Perfect, we're sorted.”
More Shopping & Money lessons
- Trying clothes on
- Buying a gift
- Collecting an order
- Returning an item
- Choosing electronics
- Choosing a phone plan
- Bargaining at a market
- Changing money
- Warranty and repair