English speaking lesson · Home & Living
Getting internet installed
You've moved in and you're calling a broadband provider to get the internet installed. You practise it as a real conversation, at whichever of the four levels fits you — the room and the steps stay the same, only the words get harder.
A call to a broadband provider · you talk to the broadband agent
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What you have to do
Ask for an installation, give your address, book a slot, and confirm what happens on the day. You finish the lesson by getting there in conversation — not by answering questions about it. Nothing is corrected while you talk; the corrections are collected and handed to you at the end.
How it opens
Hi there, thanks for calling — how can I help you today?
Spoken aloud by the tutor playing the broadband agent.
The 5 steps that finish it
A step clears when you say the thing that clears it. The steps are identical at all four levels — only the example line fades, and at Natural there is none at all.
- 01
Say what you need
Say you'd like the internet installed.
“Hi! I need the internet at home — could you install it?”
- 02
Give your address
Give the address for the installation.
“Here's my address, it's my new home.”
- 03
Book a slot
Choose which slot you'd prefer.
“Monday morning, please.”
- 04
Check the booking
Check the booking is right.
“Yes, that's right.”
- 05
Confirm the day
Ask a question about the day if you have one, and finish.
“Should I wait at home? Thanks a lot!”
The words, at all four levels
The same room and the same steps, four vocabularies. These are the words the lesson listens for and scores you on — with what each one means and how it sounds when you are talking to the broadband agent.
Starter
A1 – A2Simple, everyday words with a full hint on every step.
- internet
- the online network
- “I need the internet at home.”
- install
- to set something up in a place
- “Could you install it?”
- home
- where you live
- “It's for my new home.”
- address
- where you live, written out
- “Here's my address.”
- Monday
- the first day of the working week
- “Monday, please.”
- morning
- the early part of the day
- “In the morning, please.”
- right
- correct
- “Yes, that's right.”
- wait
- to stay until something happens
- “Should I wait at home?”
- please
- a polite word when you ask
- “Monday, please.”
- thanks
- a short way to say thank you
- “Thanks a lot!”
Conversational
A2 – B1Common words at a natural pace, with hints to lean on.
- broadband
- a fast internet connection
- “I'd like broadband installed.”
- connection
- a link to a network
- “There's no connection yet.”
- engineer
- a technician who installs equipment
- “Would an engineer visit?”
- appointment
- a planned visit at a set time
- “Could I book an appointment?”
- slot
- a specific time set aside
- “Is there a morning slot?”
- available
- free to be booked
- “Is Monday available?”
- router
- the box that gives you wifi
- “Does the router come with it?”
- correct
- right, with no mistakes
- “Yes, that's correct.”
- appreciate
- to be grateful for something
- “I appreciate the help.”
- cheers
- informal thanks
- “Cheers for that!”
Confident
B1 – B2Richer, more specific words, with only light hints.
- activation
- switching a service on
- “When would activation happen?”
- fibre
- a very fast type of broadband
- “Is fibre available at this address?”
- line
- the physical connection to a property
- “Is there an existing line?”
- provider
- the company supplying the service
- “I'm switching provider.”
- installation
- the process of setting something up
- “What does installation involve?”
- window
- a period of time for a visit
- “What's the arrival window?”
- speeds
- how fast the connection runs
- “What speeds should I expect?”
- sorted
- arranged and settled
- “That's sorted, thanks.”
- appreciate
- to be grateful for
- “I'd appreciate that.”
- confirm
- to say something is definitely settled
- “Could you confirm by email?”
Natural
B2 – C1Advanced, idiomatic words — no hints at all.
- hooked
- connected up (informal) — 'hooked up'
- “I just need it hooked up.”
- patchy
- unreliable and inconsistent
- “The signal's been patchy.”
- downtime
- a period without service
- “Will there be much downtime?”
- seamless
- smooth, without any awkward gaps
- “I'd like a seamless switch.”
- ballpark
- a rough figure or estimate
- “A ballpark on the speeds?”
- ping
- to send quickly (informal)
- “Could you ping me a confirmation?”
- heads-up
- advance warning (informal)
- “A heads-up before they arrive would help.”
- obliged
- grateful for a favour
- “Much obliged, thank you.”
- sorted
- dealt with and settled
- “Great, we're sorted.”
- cheers
- informal thanks
- “Cheers, appreciated.”
More Home & Living lessons
- Renting an apartment
- Reporting a repair
- Calling a plumber
- Moving day
- Furniture delivery
- Meeting a neighbour
- Talking to the building manager
- Setting up utilities
- Home insurance