English speaking lesson · Travel & Transport
Lost luggage
You've just landed and your bag hasn't come out on the belt. You're at the airline's baggage desk. You practise it as a real conversation, at whichever of the four levels fits you — the room and the steps stay the same, only the words get harder.
An airport baggage desk · you talk to the baggage desk agent
Free plan: 10 messages a day. No card needed.
What you have to do
Report your bag as missing, describe it, give your flight details, and arrange delivery. You finish the lesson by getting there in conversation — not by answering questions about it. Nothing is corrected while you talk; the corrections are collected and handed to you at the end.
How it opens
Hi there — has your bag not come through? Let's get that sorted for you.
Spoken aloud by the tutor playing the baggage desk agent.
The 5 steps that finish it
A step clears when you say the thing that clears it. The steps are identical at all four levels — only the example line fades, and at Natural there is none at all.
- 01
Report the bag missing
Say your bag hasn't arrived.
“Hi! My bag isn't here.”
- 02
Describe your bag
Describe what your bag looks like.
“It's a big, black bag.”
- 03
Give your flight details
Say which flight you were on.
“My flight number is BA245.”
- 04
Check the details
Check the report is right, and add anything else if needed.
“No, that's everything, thanks.”
- 05
Arrange delivery
Give your address for delivery, and finish.
“Here's my address. Can you send it to me?”
The words, at all four levels
The same room and the same steps, four vocabularies. These are the words the lesson listens for and scores you on — with what each one means and how it sounds when you are talking to the baggage desk agent.
Starter
A1 – A2Simple, everyday words with a full hint on every step.
- bag
- your luggage
- “My bag isn't here.”
- missing
- not where it should be
- “My bag is missing.”
- black
- a dark colour
- “It's a black bag.”
- big
- large in size
- “It's a big bag.”
- flight
- a trip on a plane
- “My flight number is BA245.”
- number
- a set of digits
- “The flight number is BA245.”
- address
- where you live
- “Here's my address.”
- send
- to have something delivered
- “Can you send it to me?”
- please
- a polite word when you ask
- “Please, help me find it.”
- thanks
- a short way to say thank you
- “Thanks for your help.”
Conversational
A2 – B1Common words at a natural pace, with hints to lean on.
- arrived
- reached its destination
- “My bag hasn't arrived.”
- suitcase
- a hard-sided piece of luggage
- “It's a hard suitcase.”
- wheels
- the small round parts that let something roll
- “It has four wheels.”
- label
- a tag with your details on it
- “It has a bright label on it.”
- connecting
- a second flight you caught after the first
- “I had a connecting flight.”
- deliver
- to bring something to your home
- “Could you deliver it to my hotel?”
- everything
- all of it — 'is that everything?'
- “That's everything, thanks.”
- reference
- a code identifying your report
- “What's the reference number?”
- appreciate
- to be grateful for
- “I really appreciate your help.”
- cheers
- informal thanks
- “Cheers for that!”
Confident
B1 – B2Richer, more specific words, with only light hints.
- delayed
- arriving later than expected
- “I think it's just delayed.”
- distinctive
- easy to recognise, standing out
- “It's fairly distinctive, actually.”
- identifying
- helping to recognise something
- “Any identifying marks on it?”
- itinerary
- the route and flights you took
- “Here's my full itinerary.”
- compensation
- money paid for inconvenience
- “Is there any compensation for this?”
- essentials
- the basic things you urgently need
- “I need to buy a few essentials.”
- sorted
- arranged and settled
- “That's sorted, thanks.”
- reimbursed
- paid back for what you spent
- “Would I be reimbursed for that?”
- receipt
- the printed proof of payment
- “Should I keep the receipt?”
- appreciate
- to be grateful for
- “I'd appreciate that.”
Natural
B2 – C1Advanced, idiomatic words — no hints at all.
- gone
- not turned up (informal) — 'gone astray'
- “It seems to have gone astray.”
- distinguishing
- helping tell something apart from others
- “Any distinguishing features?”
- leg
- one part of a longer journey
- “The final leg was the tight one.”
- turn
- to appear again (informal) — 'turn up'
- “It'll likely turn up soon.”
- stopgap
- something to tide you over temporarily
- “Any stopgap kit provided?”
- tracer
- an official search request for a bag
- “Could you file a tracer on it?”
- sorted
- dealt with and settled
- “Great, that's sorted.”
- obliged
- grateful for a favour
- “Much obliged.”
- cheers
- informal thanks
- “Cheers, appreciated.”
- hassle
- annoying trouble or difficulty
- “Sorry for the hassle.”
More Travel & Transport lessons
- Buying a train ticket
- Airport check-in & security
- Hotel check-in
- Hostel check-in
- Asking for directions
- Tourist information
- Taxi / rideshare
- Hiring a car
- Booking a tour
- Ferry crossing
- Changing a booking