English speaking lesson · Work & Career
Work phone / video call
You're on a work phone call with a client checking in on an ongoing project. You practice it as a real conversation, at whichever of the four levels fits you — the room and the steps stay the same, only the words get harder.
A work call · you talk to the client or colleague
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What you have to do
Confirm the purpose of the call, answer their question, check the details, and agree on next steps. You finish the lesson by getting there in conversation — not by answering questions about it. The tutor never stops to correct you; the feedback appears beside your own messages, and the completion screen collects it all.
How it opens
Hi, it's Jordan from Everline — thanks for picking up. Do you have a few minutes to talk?
Spoken aloud by the tutor playing the client or colleague.
The 5 steps that finish it
A step clears when you say the thing that clears it. The steps are identical at all four levels — only the example line fades, and at Natural there is none at all.
- 01
Answer the call
Say hello, and confirm you're free to talk.
“Hi! Sure, I've got a minute — go ahead.”
- 02
Confirm the topic
Give a quick recap of where things stand.
“The project's going well — we're on track so far.”
- 03
Answer a question
Answer the specific question they ask.
“Yes, that's right — we can have it ready by Friday.”
- 04
Check the details
Check the details are correct.
“Yes, that's correct, thanks.”
- 05
Agree next steps
Agree on the next step, and say goodbye.
“Sounds good — I'll follow up by email. Bye!”
The words, at all four levels
The same room and the same steps, four vocabularies. These are the words the lesson listens for and scores you on — with what each one means and how it sounds when you are talking to the client or colleague.
Starter
A1 – A2Simple, everyday words with a full hint on every step.
- call
- to speak to someone by phone
- “Thanks for the call.”
- minute
- a short unit of time
- “I've got a minute.”
- busy
- having a lot to do
- “I'm not too busy right now.”
- sure
- used to agree to something
- “Sure, go ahead.”
- project
- a piece of planned work
- “The project is going well.”
- question
- something you ask to get information
- “Can I ask a question?”
- right
- correct
- “Yes, that's right.”
- follow
- to do something after, like sending a message
- “I'll follow up by email.”
- a message sent over the internet
- “I'll send an email.”
- thanks
- a short way to say thank you
- “Thanks for calling.”
Conversational
A2 – B1Common words at a natural pace, with hints to lean on.
- available
- free to talk or help
- “Yes, I'm available now.”
- regarding
- about, concerning
- “Regarding the project, we're on schedule.”
- recap
- a short summary of what's happened
- “Let me give you a quick recap.”
- confirm
- to say something is definitely settled
- “I can confirm that's correct.”
- detail
- a small, specific piece of information
- “Let me check that detail.”
- arrange
- to plan and set up something
- “I'll arrange a follow-up.”
- followup
- a further action after a first contact
- “I'll send a followup email.”
- respond
- to reply to something
- “I'll respond by tomorrow.”
- correct
- right, accurate
- “Yes, that's correct.”
- appreciate
- to be grateful for something
- “I appreciate you calling.”
Confident
B1 – B2Richer, more specific words, with only light hints.
- scope
- the range covered by a piece of work
- “That's within scope, yes.”
- clarify
- to make something clearer
- “Let me clarify that point.”
- revisit
- to look at something again later
- “We can revisit that next week.”
- finalize
- to complete something and make it definite
- “We'll finalize it by Friday.”
- proceed
- to go ahead with something
- “We're happy to proceed as planned.”
- outstanding
- not yet dealt with or finished
- “There's one outstanding item.”
- turnaround
- the time taken to complete something
- “The turnaround should be quick.”
- expedite
- to make something happen faster
- “We can expedite that if needed.”
- reconfirm
- to confirm something again
- “I'll reconfirm the date tomorrow.”
- specifics
- the exact, detailed facts
- “Let's go over the specifics.”
Natural
B2 – C1Advanced, idiomatic words — no hints at all.
- ballpark
- an approximate figure or estimate
- “Give me a ballpark figure.”
- greenlight
- approval to go ahead
- “We've got the greenlight to proceed.”
- rundown
- a quick summary of the situation
- “Give me the rundown when you can.”
- workaround
- a temporary solution to a problem
- “We've got a workaround in place.”
- diligence
- careful, thorough attention to something
- “We're doing our diligence on that.”
- onboard
- to bring someone up to speed or in agreement
- “I'll get the team onboard.”
- pivot
- to change direction or approach
- “We may need to pivot slightly.”
- expedited
- made to happen faster than usual
- “It's already been expedited.”
- proactive
- acting in advance rather than reacting
- “Good to be proactive about this.”
- synced
- in agreement or up to date with each other
- “We're fully synced on this now.”
More Work & Career lessons
- Give a meeting update
- Networking introduction
- Small talk with colleagues
- One-on-one with your manager
- Requesting time off
- Presenting an idea
- Giving feedback
- Delegating a task
- Negotiating a deadline
- Onboarding a new hire
- Job interview
- Asking for a raise
- Resigning